marketing

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I’ve been saying for some time that FB can’t be all things to all people, and, ultimately, that trying to be will be its biggest challenge. I’ve advanced the idea that people will gravitate towards networks where their specific interests are addressed.

I believe we’re beginning to see an emergance of this. Others, such as Jay Jamison — who articulates the idea of “interest-based networks” beautifully in this article — seem to think so too.

People are seemingly shocked by the rapid acceleration of Pinterest. They shouldn’t be.

Look at Pinterest’s mantra: “Organize and share things you love.” Compare this with Facebook’s: “Facebook is a social utility that connects people with friends and others who work, study and live around them.”

See the distinction? FB is about organizing around people; Pinterest is about organizing around things.

We’ve naturally conceived of social networks as being “for” helping us connect with other people (that’s what FB, Twitter, Tumblr, etc. do). The problem with this is that for most of us there is a relatively finite number of people with whom we’ll connect (cf. Gladwell’s idea in The Tipping Point that the max number of authentic social connections anyone can have is 150).

Not so with things.

We’re constantly discovering new things about which we might want to learn more (in an era where everyone is a content creator, this ain’t slowing down).

The unintended consequence of organizing around things, of course, is that it leads to the possibility of breaking through the glass ceiling of acquaintances. In other words, we have a far better chance of making new social acquaintances via organizing around things than we do connecting with people. This is why Pinterest is growing so quickly.

When we organize around a thing, we’re breaking through barriers of geography and demographics and, instead, uniting around a shared psychographic interest. I can, for instance, tweet a link to an article about some great bbq that I’m looking forward to trying in Austin during sxsw, and I know that some percentage of my followers on Twitter and FB will appreciate this article. However, I’m unlikely to expand my social circle via this gesture.

Conversely, if I go organize myself around the interest/object of bbq, and then look to see others who have done the same, there is a chance that my social circle can expand (i.e. meet new people).

To be clear, I’m not for a minute saying that FB is going away/going to fail (the cost of abandonment is just too high for most people; though there have been some studies of late showing a large degree of unused FB accounts).

Rather, I’m saying that there is tremendous opportunity to rethink how we should be concieving of networks moving forward. As I’ve argued forever, look to objects of interest (in some respects, the more specific the better) that people are passionate about, and give them the tools to better organize. Doing so will lead to far more durable, rewarding, and expansive connections than organizing around existing social connections.

Of course, the real winner will be the person/company who combines object-orientated organization with acquaintance-orientated organization (you can bet FB is working on this). The chart below attempts to exemplify the trends, and the potential outcome.

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Kant (paraphrased): It is unethical to treat people as a means to an end; you must view them as an end in and of themselves.

We experience “buyer’s remorse” when we realize we’ve been used as a means to an end.

We aspire to buy things when we feel the material object (“social object”?) we buy will externally amplify our internal values.

The external amplification of our values manifests in two things:

1. I’m wearing this Lady Antebellum t-shirt because I’m hoping that others who also like Lady Antebellum will see my t-shirt and we will be able to connect around this thing that we both value.

2. I’m wearing this Lady Antebellum t-shirt because I’m hoping that others who don’t know about this thing that I value (Lady Antebellum) will be curious enough to ask me about them, and give me the opportunity to do what I’m hard-wired to do: share information about this thing I value.

(NB: when we were a t-shirt, it’s physically uncomfortable (absent a mirror) for us to see what we’re wearing; we wear it so others might see it. This, of course, also explains why there are mirrors in guitar stores.)

So, the cognitive dissonance — which explains our hatred for marketers and advertisers — occurs when we have been persuaded/coerced by an advertiser/marketer to purchase something that does not align with our values, and therefore amplifies a falsity with respect to our values.

At that point, we are being used as a means to an end for the advertiser/marketer.

That’s why we hate marketers:

On the other hand, when we amplify things we value, and it provides us the opportunity to connect/share, the marketing disappears.

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My good friend and social entrepreneurship mentor, Alan Harlam, and I were talking and he was telling me about some new exercise regime he’s on called cross training. He described it as: “social, fun, and competitive.”

As is often the case when Alan talks, he says things without recognizing their effortless brilliance.

When he said the words “social, fun, and competitive” I literally stopped him (only partly because as glad as I am that he’s digging cross training or whatever, I could only feign interest in exercise talk for so long).

I really stopped him because “social, fun, and competitive” sums up what you must aspire towards if you hope to have a successful web presence.

If your site/web presence lacks any of these elements you will fail. You will lose to any other site that does feature these elements.

Social (LNKD bubble aside – and, remember, the late-90s Internet stock rise was also a bubble, but – like this social media bubble – when it popped the world was forever changed) and Fun should be apparent.

However obvious it should be to make your web presence social and fun, it’s certainly not simple. How many sites do you know that are fun? I promise you, they’re the ones you spend the most time on …. however you define “fun.”

And, of course, people screw up social all the time. Most frequently, they use “social” tools as a way to share “PR” information about what they’re up to…wrong (the correct ratio of authentic communication (i.e. non PR) to PR is 80/20, by the way).

No, it’s competitive that I think bears a bit of discussion. This doesn’t mean competitive in the Western sense so much as it means incorporating moments of satisfaction based upon some achieved threshold, and cognizance that others are also attempting similar threshold moments.

It can be something as simple (and seemingly non-competitive) as the completion bar on a LinedIn profile, or the civic sharing involved in star ratings on Amzn, to the more overt game mechanics seen on Zynga’s apps.

Have a look at the sites you frequent, and note the number that combine “social, fun, and competitive,” and then look at your web presence. How do you stack up?

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I’ve been a huge fan of Norm MacDonald’s since he hosted SNL’s Weekend Update. I believe this was the last time SNL was semi-dangerous. No one knew what Mr. MacDonald would say, and this inability to keep him under censorial wraps apparently led to his untimely dismissal (see exhibit A below; apologies to all who are offended – sort of).

In any case, he’s back (we shall not discuss his short-lived network tv show), and is now hosting a sports show.

I know this not because I’m a sports fan, but because I follow Mr. MacDonald’s tweets.

In this way I became aware that he would be providing audio commentary during the Masters Tournament.

Again, not being a big sports fan, I don’t imagine I would’ve watched any of the Masters had it not been for Mr. MacDonald’s audio commentary, but, out of curiousity, I tuned in — both to the network broadcast and the Norm MacDonald online commentary (done via UStream) Sunday afternoon.

Within about five minutes of having audio on from both the network telecast and the MacDonald webstream, I muted the network commentators, and listened instead exclusively to Mr. MacDonald (and his less-entertaining cronies).

Beyond making golf more tolerable, this concept of sort of hi-jacking one form of programming and adding another layer to it is very interesting to me.

Certainly, this isn’t new. I remember my Granddad muting the TV and listening to the radio commentators during Washington Redskin games in the 70s and 80s.

And, of course, there was (is?) Mystery Science Theater, which added snarky comments to “B” movies.

What makes what Mr. MacDonald is doing different from the above examples is that it shows – in theory – the accessability of this gambit to just about anyone.

If you have a voice and some modicum of (real or perecieved) expertise about a topic, you can now use free tools to commentate on just about anything, and (potentially) provide an alternative to the “programmed” approach.

This is, of course, consistent with all sorts of “re-mix” culture (mashups, remixes, artists supplying constituents with ProTools stems, etc.), but something else is going on here as well.

It has more to do with the continued reclamation of the voice that – to a certain degree – began occurring with the dawn of the Internet, and has accelerated with the development of social channels.

No longer must we sit passively and listen to the inane patter of some “commentator.” If we elect to do so, we can provide our own commentary, and, depending upon our POV, skills, network, etc., provide an alternative.

I don’t for a minute think that more than a fraction of the people who listened to the Masters commentators listened to Mr. MacDonald’s commentary stream, but, the fact of the matter is, there was an alternative, and for me at least, a far superior alternative.

I hope that this type of thing takes off.

Why, for instance, wouldn’t Perez Hilton provide commentary during the Oscars (God, Help us. And, yes, you can send me angry messages if he decides to do this). Or, better, Scorcese?

What about some musical “expert” providing commentary for the Grammys?

What about someone like Ana Marie Cox providing audio commentary for the next RNC? (I loved her live blogging (now twittering, I guess) of prior political events).

There are numerous financial experts for whom I would gladly mute CNBC’s commentators in order to listen to as the market day evolves.

I imagine we’ll see more of this type of stuff; how can we not?

Remember, we all have megaphones, and, increasingly, there are creative ways to use them.

And now… vintage Norm MacDonald:

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I wrote a post a bit ago called “Buy One, Give One Free” that got batted around the Internet a bit.

The basic gist of my post was that artists (musicians, writers, poets, et al.) could adopt some ideas from Social Entrepreneurship , and repurpose these ideas to their benefit; specifically, the idea (most visible via Toms Shoes) of making it possible to give a product away when a customer buys one.

I bemoaned the fact that I didn’t see an implementation of this type of thing in the arts:

I’ve been frustrated by the lack of a mechanism for this type of sharing of information, which makes it easy for the existent constituent to introduce the work to her friends. As above, one may exist, and, if so, I’d love to see some examples, so please leave them in the comments.

Well, I’m really happy to report that, due to the fact that I have some brilliant friends, we’re making some progress.

I saw the following tweet from Ty White the other day, and new I was in for something good:

As Ty says in his blog post

A few months ago, George Howard blogged about a great idea for artists trying to get their word out: offer your fans the option to send a free copy of the record to a friend when they buy a copy for themselves. It’s a great way to offer your fans additional social capital (by sending a copy of a great record to a friend) while helping the artist get introduced to new people.

I took this idea to Jim from All Smiles, who immediately agreed to try it out with the new record. Easier said than done. As it turned out, we needed a new API call from Topspin (BIG thanks to Varley and Kris!) to detect when the purchase was complete, and also needed a way to store the sharers name, recipient’s name, and recipient’s email. I dove into PHP and MySQL for the first time, and thankfully Topspin bent over backwards to help get the API calls working.

As you can see, it takes a unique type of person (like Ty unquestionably is) to not only see value in an idea (and give credit where credit is due), but implement the idea. As Ty wrote, this was “easier said than done.”

Nevertheless, he did it, and the results have been solid:

Two weeks ago we launched pre-order, and this Tuesday the album hit the street. As of writing, we’ve seen 21% of purchasers take the option to send the album to a friend.

Ty feels this number (21%) can be higher with some tweaking, and offers some good suggestions on how to improve.

My point in all this is that we live today in an era where we can rapidly go from idea to execution. This delights me to no end. Not long ago, in order to get any type of web-based idea up and running was a long, expensive, tedious process that more often than not took the wind out of the excitement of the idea. In other words, you knew that it was going to be prohibitively expensive and time-consuming to try something out, so you didn’t try. Not good.

Today, we can try with much lower costs (real and opportunity).

I’m fully aware that it takes a uniquely talented type of person, like Ty, to be able to pull something like the “Buy One, Give One Free” idea, but it can be done, and, increasingly, it can be done quickly and cheaply.

This bodes very well for all of us. The more ideas that can get to market – in order to succeed or fail – faster, the better.

Thanks, Ty, for making my little idea manifest. Let’s now continuously improve.

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