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[Updated: Please read Billy O's comment below - he sums up what I was trying to say in his comment, far better than I did in this post.]

Marci and I went to a wedding and reception last night. As we were leaving the house to head to the event, my Mom — who was in town for Annabelle’s birthday, and was watching the kids while we went out — looked at me and said, “Dance like no one is watching.”

My Mom knows that Marci is a magnificent dancer, and I’m…well…let’s just say I have other gifts. Dancing for me is excruciating. I rarely feel as self-conscious and awkward as I do on those rare occasions when I have to dance.

However, as I sat through the wedding ceremony I had a good deal of time (it was a Catholic ceremony) to think about my Mom’s advice with respect to pretending no one is watching, and how it applies to more than just dancing.

I believe that most start ups, initially at least, should follow the same advice.

I deal with an awful lot of entrepreneurs who spend inordinate amounts of time and money developing web sites, marketing/business plans, pitches etc. I’m not for a moment saying that these things aren’t valuable. Of course they are. They all are, in fact, essential.

However, they are only valuable at the right time and in the right context.

Entrepreneurs, artists, etc. must begin their creations based upon an internal vision and drive that is undisturbed/undiluted by perceived “marketability.”

Fred Wilson postulates something similar on his required-reading blog in this post which lists notes from a recent talk Mr. Wilson gave at HBS (I’ve excerpted the relevant notes, but, obviously, the whole post/blog is valuable – emphasis mine):

Early in a startup, product decisions should be hunch driven. Later on, product decisions should be data driven.

Hunches come from being a power user of the products in your category and from having a long standing obsession about the problem you are solving.

Domain expertise to the point of obsession is highly correlated with the most successful entrepeneurs in our portfolio.

Ideas that most people derided as ridiculous have produced the best outcomes. Don’t do the obvious thing.

We create differently when we base our creations on an internal vision/obsession. We also create differently when we have nothing left to lose.

On this point, I recently gave a guest lecture at a class at St. Edward’s fantastic Digital MBA program that attempted to address the New Orleans post-Katrina landscape with respect to entrepreneurship.

In this lecture I tried to show that — because both no one (e.g. government, etc.) was watching and (relatedly) because there was nothing left to lose — the vacuum has been somewhat filled by incipient innovation/entrepreneurship, and, importantly, post-Katrina New Orleans feels mercifully free from the self-conscious shackles endemic to other start up areas around the country.

Here are the slides from the lecture (please pay particular note to the Tyler Cowen references; he has shaped a lot of my thinking on the topic of creativity from the margins, and his blog is indispensable).

And so I danced last night.

I can’t say that I was un-self conscious. However, when I saw my beautiful wife walk on to the dance floor, fully expecting, I’m sure, that I would stay on the sidelines and be the wallflower I always am in those situations, I surprised and delighted her by taking the long walk to meet her there; my Mom’s advice rang in my ears the whole time, and compelled/propelled me.

Was my dancing pretty/graceful? No. Did it make the night infinitely better for both of us? Yes.

The fact of the matter is I danced.

Startups must do the same. If you get consumed by what some imaginary market/investor/customer might think of your idea, you’re likely to either (a.) not even try or (b.) create something that is a diluted version of your initial vision.

Ultimately, if your vision is strong and a market for your idea emerges/becomes defined you’ll need to shape it and develop it, but — in the initial stages at least — you must dance like no one is watching. And, obviously, the reality is that, of course (just as no one was watching me dance last night), in the initial stages of a start up, no one is watching you either.

While it won’t ever happen with my dancing, if you do push forward with that undiluted idea and shape it over time, people will start watching, and to them, it’ll seem graceful, and like you’ve had it all figured out from the start.

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It’s important to remember this when it feels like: chaos has overtaken reason; ignorance has overtaken enlightenment; ego has overtaken charity; making noise has overtaken making meaning.

Devils win battles, but lose wars.

Resist the pull to become a turncoat; it won’t end well.

Due to fog I was recently stuck in Providence, and, of course, took the opportunity to dine at New Rivers. While the entire time I thought of how much I wished M was with me, I enjoy sitting at the bar alone, and, given my solo-ness, took some liberties that I otherwise wouldn’t.

For instance, after a fantastic appetizer and entrée, I scanned the dessert menu, and then asked the bartender to see the dinner menu again.

While the desserts looked great, what I really wanted was …wait for it… the appetizer of, and I quote from the photo I took of the menu, “4 local littlenecks baked with our bacon, brioche crumbs, summer savory butter.”

I could think of no better “dessert.”

A few minutes later, to what I thought would be the dismay of the bartender and those around me I announced, “I have a suggestion.” Seeing the cocked eyebrows I continued, “Restaurants of this ilk should offer a savory ‘dessert.’” I continued: “Not some sort of cheese plate (not that there’s anything wrong with them), but something like clams or pork belly that could really finish off a meal in a manner that yet another melting chocolate cake or sorbet with madelines just can’t.” A dramatic pause, and then: “For dessert, I’ll take the clams!”

Well, after my little proclamation I was pleasantly surprised to find that those around me began chattering about what “savory” desserts they would be happy to see on a menu. (Is it any wonder that anyone with any sense always goes for the dessert that is described as containing salt (e.g. salted caramel whatever?))

Of course, the vast majority of people are perfectly content with desserts as we assume them to be, and would be repulsed by the idea of seeing some sort of, for instance, offal next to a profiterole on a menu.

But you know who I don’t really give a rat’s ass about? Exactly: “the vast majority of people.”

In fact, I believe there’s a vast market of people who are eager for something like clams for dessert. I also believe that, given the right organizational structure, these people often become something of a vocal minority.

My advice: Build businesses for those who go the opposite direction; for those whom the vast majority finds “weird;” for those whom make the vast majority uncomfortable.

The funny thing is that some material percentage of these things that the vast majority once found “weird” or disconcerting or unpalatable will be the same things that, in due course, are embraced by these same people (who will, of course, claim they’ve “always” loved these things).

At that point, you, the early adopter, will be significantly rewarded for being there first.

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Vows

We attended and took part in a beautiful wedding this weekend (Congratulations, Chris and Cathryn). Marci was the Matron of Honor, Annabelle was the flower girl, and Henry the ring bearer (we all shuddered a bit as we handed Henry the ring, and told him it was important he not throw it, etc. To his credit, he rose to the challenge, and the bride’s finger is be-ringed). I sang a song, and was the curmudgeon of honor (I’m reminded of the oft-repeated comments on my elementary report cards: “Does not play well with others.”).

Given these nuptials, vows have been on my mind.

I certainly never gave much truck to marriage vows before I got married. I do now. They guide and help me. They tell me what to do, and – equally importantly – what not to do.

I also have internal vows that I keep top-of-mind with respect to being a father.

To my delight, Marci even created a family mission statement.

I love our family mission statement, and it works like a vow. Too often, however, corporate mission statements turn into committee-speak/pr jargon, and have little meaning for a company, its customers, or any other stakeholders.

I think it might make more sense for companies to create vows. These vows could be between management and employees, and/or between company and customer. Perhaps the same vows could work for both.

Don’t worry about the vows being reciprocal (as they are at weddings). What’s important is that you – in whatever role you find yourself – have vows that guide and inform your actions with respect to your constituents. If you stay true to these vows the vow will indeed become reciprocal.

The first step is determining whom your constituents are. The next is to determine what principles will guide your relationships with these constituents.

These are your vows; stay true to them.

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Our People

If I think a person I work with should meet a specific person, I invariably say, “She’s one of us.”

If, on the other hand, I have to recommend avoidance of a certain person I say, “She is not our people.”

Both I and those to whom I’m giving my opinion know precisely what I mean.

Jan Wenner, upon seeing the iconic photo of the Infinite Jest-era David Foster Wallace (but before reading word one of DFW’s work) reportedly said, “Oh, he’s one of us.” He then dispatched a writer to profile Wallace.

I think we all know who “our people” are.[*]

Remember to build companies with and for these people.

Remember it’s ok to fire your employees and customer if they’re not one of you.

If you mis-judged (or, more likely, didn’t trust your initial instinct) and are working with the wrong person/serving the wrong customer, make a change fast. Doing so not only benefits you, but will allow the person you mis-judged to more quickly find his own people.

Speaking of “our people,” don’t forget to sign up for the 9GiantSteps email newsletter group. It’s a fantastic group of like-minded people to whom I send out SHORT email blasts presenting a digest of links and music of interest to our growing community.

[*]In an abundance of caution, and because I’m feeling sensitive, let me just say that it, of course, has nothing to do with age, gender, race or even political disposition. But, if you know me, you knew that.

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