We spent the day yesterday at Children’s Hospital in Boston. My one year-old son, Henry, had to have a procedure done (he’s fine). The procedure involved having to have his tiny little vein in his one-year-old arm pierced so that a vial of blood could be drawn.
This required Dad to hold him in my arms and try to distract him. Of course, it was really me who needed to be distracted. Henry rolled through the procedure without so much as a whimper. He’s an amazing little guy.
Part of what made the whole thing so OK was the amazingly talented doctors and nurses at Children’s. The gentleman who drew Henry’s blood truly was virtuosic at his job. I have never seen anything like it. We’ve all had nurses take forever to find our veins, and we’re not one! This gentleman handled the procedure with such tremendous skill, speed, and dexterity – it truly was like watching a virtuoso musician.
This blog is about productivity and efficiency. These qualities emerge through continual and rigorous improvement and an earnest dedication and commitment to excellence. This hero of mine who made the process of drawing my son’s blood as painless as it could be, is an example of these qualities in action.